A failed inspection does not automatically mean that the camera is defective.
Machine vision systems combine several technical areas:
Hardware
Cameras, illumination, optics, cables, computers and other physical components.
Software
System communication, operating functions, user management and data processing.
Inspection application
Inspection programs, product formats, tolerances, evaluation criteria and the interaction between the product and the imaging setup.
A symptom can sometimes appear in one area even though its actual cause is located somewhere else.
For example, unstable inspection results may be influenced by the product position, changing surface properties, illumination conditions, a modified format or a technical component.
That is why a detailed problem description is more useful than an early assumption about the cause.
Tell us what changed, when the behavior occurs and which products or formats are affected. Our support team can then narrow down the issue systematically and involve the appropriate specialists.